01. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Please contact us before the return period expires. Return eligibility is subject to the conditions described below.

02. Starting a Return Request

Before sending a product back, please email:

service@zarnqio.com

Please provide:

• Your order number
• The product name or description
• The reason for the return
• Relevant photographs or videos
• Packaging photographs where appropriate

Our team will review your request and provide return instructions if approved.

03. Return Eligibility

For preference-based returns, eligible products should generally be:

• Unused and in original condition
• Complete and unaltered
• Free from customer-caused damage
• Clean and free from stains or odors
• Returned with included accessories
• Accompanied by proof of purchase
• Returned with original packaging where reasonably possible

Opening the shipping package does not automatically make an otherwise eligible product non-returnable.

04. Pillow Hygiene & Condition

Because pillows and cushions may come into direct contact with skin, hair, and personal belongings, returned products must meet applicable condition requirements.

For preference-based returns, items should be unused and free from stains, odors, pet hair, and other contamination.

Products showing signs of extended use may not qualify for preference-based returns where permitted by law.

These requirements do not limit mandatory rights relating to defective or incorrect products.

05. Materials & Product Variations

Our pillows and cushions may vary in fabric texture, filling, shape, stitching, color, and softness depending on the product.

Minor differences in appearance or texture are not necessarily defects.

Some compressed pillows may require time to regain their intended shape after unpacking.

If you do not prefer the product's appearance, size, or texture, you may request an eligible preference-based return within the applicable return period.

06. Product Inspection

Please inspect your order promptly after delivery.

Check for damaged seams, missing components, incorrect products, material defects, or other issues.

If you discover a problem, contact customer support with relevant photographs.

07. Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us promptly, preferably within 7 calendar days after delivery.

After review and confirmation, we will provide an appropriate replacement, refund, reshipment, or other applicable remedy.

Customers will not be required to bear additional costs caused by a confirmed error attributable to us.

The suggested reporting period does not limit mandatory consumer rights.

08. Return Address & Authorization

Do not automatically send merchandise to our registered business address.

Our registered office is not necessarily the designated return warehouse.

Once your return request is approved, customer support will provide the appropriate return address and instructions.

09. Non-Returnable Items

Certain items may not qualify for preference-based returns, including:

• Customized or personalized products
• Gift cards
• Products clearly identified as final sale before purchase
• Items damaged through customer misuse
• Products materially altered after delivery
• Used or contaminated pillows where lawful restrictions apply
• Items missing essential components

Mandatory consumer protections remain applicable.

10. Return Shipping Costs

For preference-based returns, customers are generally responsible for return shipping charges.

For confirmed problems attributable to us, we will provide an appropriate resolution without additional costs caused by that error.

Original shipping charges may be non-refundable for preference-based returns unless applicable law requires otherwise.

11. Returning Your Package

For preference-based returns, we recommend using a reliable, trackable shipping service.

Please retain your shipping receipt and tracking number until the return is completed.

Use the return destination provided by our customer support team.

12. Refund Processing

After an approved return is received, inspected, and accepted, the eligible refund will normally be initiated within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit.

13. Refund Method

Approved refunds are generally issued to the original payment method whenever possible.

If the original method cannot accept the refund, customer support will review an appropriate alternative where permitted.

14. Exchanges

Exchanges depend on product availability and the circumstances of the request.

If a direct exchange is unavailable, you may be asked to complete an approved return and place a new order.

15. Order Cancellation

Cancellation requests should be submitted as soon as possible.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed once processing or shipment preparation has started.

16. Consumer Rights

Nothing in this policy limits statutory consumer rights or remedies that cannot lawfully be excluded.

17. Contact Information