01. Order Processing

Orders are generally processed within 2–4 business days after payment confirmation and any necessary order verification.

During holidays, promotional events, or unusually busy periods, processing may require up to 5 business days.

Business days generally exclude weekends and applicable public holidays.

02. Estimated Delivery Time

Delivery estimates vary by destination, shipping method, carrier operations, and other circumstances.

Processing time and carrier transit time are separate periods.

Any estimated delivery date is not a guaranteed arrival date.

03. Shipping Charges

Available shipping methods and applicable charges are displayed during checkout.

Customers can review their final order total before submitting payment.

04. Shipping Origin

Orders may be fulfilled from designated warehouses or fulfillment partners depending on product availability and destination.

The physical shipping origin may differ from our registered business address in Nanjing, China.

05. Tracking Your Order

When an order has been dispatched and tracking information becomes available, shipment details are normally sent to the email address provided during checkout.

Carrier tracking systems may require additional time before the first movement is displayed.

06. Shipping Address Accuracy

Please ensure that your recipient name, street address, apartment number, postal code, and contact details are accurate.

If you discover an error, contact customer support promptly.

Address changes cannot be guaranteed after processing or shipment preparation begins.

07. Multiple Packages

Some orders may be shipped in separate packages depending on inventory and fulfillment requirements.

Separate packages may have different tracking numbers and delivery dates.

08. Pillow Packaging

Depending on the product, pillows and plush cushions may be folded, compressed, or packed in protective materials for shipping.

Some items may require time to regain their usual shape after unpacking.

Please follow the product-specific instructions and do not expose materials to excessive heat or force.

09. Delayed Shipments

Delivery may be affected by weather, holidays, customs, carrier disruptions, or other circumstances outside our reasonable control.

If tracking has not updated for an extended period, contact us with your order number.

10. Lost or Missing Packages

If a package appears lost during transit, please contact our customer support team.

We will review the available shipment information and assist with an appropriate investigation and resolution.

11. Delivered but Not Received

If tracking indicates delivery but you cannot locate the package, please check the delivery area, mailbox, household members, building reception, and carrier where appropriate.

If the parcel remains missing, contact us for further review.

12. Damaged or Incorrect Orders

Please contact us promptly if a pillow or cushion arrives damaged, incomplete, incorrect, or materially different from its description.

Include your order number, a description of the issue, and photographs of the product, packaging, and shipping label where possible.

After review and confirmation, we will provide an appropriate replacement, refund, or other applicable remedy.

13. International Shipping

Available delivery destinations are determined by the shipping options offered during checkout.

International shipments may be subject to customs duties, import taxes, or other destination-country charges.

Unless checkout states otherwise, applicable import charges may be the customer's responsibility.

14. Customer Support