01. Store Operator

Zarnqio™ is operated by Nanjing Yunzhitai Technology Co., Ltd.

References to "we," "us," and "our" refer to the store operator.

02. Acceptance of Terms

By accessing our online store or purchasing products, you agree to comply with these terms and applicable law.

03. Customer Eligibility

Customers placing orders must be legally capable of entering into a purchase agreement under applicable law.

Where required, minors must obtain permission from a parent or legal guardian.

04. Product Information

We make reasonable efforts to provide accurate product photographs, descriptions, dimensions, materials, and specifications.

Actual product colors may vary slightly due to lighting, photography, fabric characteristics, and screen settings.

Dimensions and weights may also be subject to reasonable variation.

05. Pillow Materials & Features

Zarnqio™ offers different pillow and cushion styles, including plush decorative pillows, novelty cushions, and selected travel neck pillows.

Features such as memory foam, removable covers, machine-washable materials, specific filling types, or adjustable closures apply only when stated on the individual product page.

06. Intended Product Use

Customers should review the intended use, age guidance, dimensions, and care instructions provided for each product.

Decorative cushions and travel neck pillows should not be assumed to provide medical or therapeutic benefits.

Products should not be used in ways inconsistent with applicable safety guidance.

07. Infant & Child Safety

Pillows, plush cushions, and other soft objects must not be placed in an infant's sleep space.

Infants should sleep on a firm, flat sleep surface without pillows or loose soft bedding.

Products marketed for children should be used only in accordance with applicable age guidance and safety instructions.

Adult supervision does not make an otherwise unsafe infant sleep environment safe.

08. Prices & Availability

Product prices and availability may change without prior notice.

Promotions may be subject to specific conditions, expiration dates, and inventory availability.

09. Orders & Acceptance

Orders may be subject to payment verification, inventory availability, and fraud-prevention review.

We may cancel or refuse orders for legitimate reasons, including material pricing errors or suspected fraud.

If a paid order cannot be fulfilled, an appropriate refund will be arranged.

10. Payment Terms

Customers agree to provide accurate billing information and use authorized payment methods.

Available payment options are displayed during checkout.

Please review our Payment & Security Policy.

11. Shipping & Delivery

Delivery times depend on destination, order processing, shipping service, and carrier conditions.

Please review our Shipping Policy.

12. Returns & Refunds

Eligible returns, exchanges, and refunds are handled according to our published policy and applicable law.

View Return & Refund Policy

13. Product Care

Customers should follow the care instructions provided with each item.

Avoid unsuitable washing methods, excessive heat, harsh chemicals, and rough handling that may damage fabric or filling.

14. Intellectual Property

Website content, product photographs, graphics, written descriptions, and branding are protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited.

15. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded.

16. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, operations, or legal requirements.

Updated terms will be published on this page.

17. Applicable Law

These terms are subject to applicable law and mandatory consumer protection requirements.

Nothing in these terms removes rights available to consumers under laws applicable to their purchases.

18. Business Information